At 1ELEVENDiesel, our mission is to deliver high-quality, on-site truck and equipment repairs, done right the first time, without cutting corners.
Customer Portal
Fleets come in many different sizes and equipment types, from the one person one equipment owner, to small-medium-large business size fleets with mixed equipment types and requirements. The portal greatly enhances communication between our customer's and the 1ELEVENDiesel Team.
Here at 1ELEVENDiesel, we define a fleet not by the number of pieces of equipment, but by level of equipment care that one wishes to maintain their equipment at high level of readiness.
It is true that breakdowns can happen at any time, but when one treats their equipment as a critical company resource that can be depended on to perform its specific tasks when needed, preparation is the key. This allows for a higher level of project management to control costs and meet customer deliverable time frames.
Equipment that is in an active fleet management system provides a company the opportunity to immensely improve the company's ability to control equipment costs. By identifying and addressing small equipment issues sooner than later, preventing small issue from turning into a larger more expensive repair and greatly reduces the probability that a breakdown will occur impacting scheduled events. This philosophy reduces overall equipment costs, improves equipment dependability and provides the baseline for developing equipment budgets, while improving project completion schedules.
By clicking on the blue buttons below, one can learn more about each feature that is provided when using our customer portal.
This page displays the current unit's status with a quick overview of equipment details, such as VIN, Make, Model, Open/Pending Service Orders and more.
Other features include:
- Create a new service request
- Create a new equipment unit
- Create new company contacts
- Generate fleet reports
Customer service requests are displayed by categories for ease of access.
Under each category there will be a list of row(s) displaying key information about each service request.
When one clicks onto a service request row the service request will be opened for viewing.
The categories are listed below:
Saved but not submitted
These are service requests that have been saved but not submitted to the shop.
Submitted
These are service requests that have been submitted, but the shop has not begun evaluating and/or diagnosing yet.
Evaluating & Diagnosis
The shop is in the process of evaluating and/or diagnosing your service request.
Ready to authorize
The shop is ready for you to authorize their recommended services.
Service in progress
The services you authorized are in progress.
Recently completed
These are services completed in the past week or that have not yet been paid.
- View current company contacts.
- Add/Update/Delete a company contact.
- Lists out all invoices that are pending payment.
- Create a statement.
- Pay an invoice
- List of all payments that were made by your company.
- One can update the Company's Name & Contact Information
- One can updae company address information
- One can update payment methods
- Link & Shop information
- Can view shop attachment(s) related to the Company
- Can view company notes provided from 1ELEVENDiesell LLC
